Delivery methods
- Delivery "Nova Poshta" Sending the order with or without cash on delivery. when sending cash on delivery to the order amount, the carrier charges a commission of 2% of the amount and a fixed payment of 20 UAH. this payment is not displayed in the shopping cart.
- Delivery "Ukrposhta". Sending an order with 100% prepayment. Free shipping when paying with a Visa/MasterCard card.
Payment methods
- Online payment. All payment methods are available when placing an order in the shopping cart
- Cash on delivery "Novaya Pochta"at the rates of the transport company
- Recipient's name: FLP Kovtun Igor Sergeevich recipient's code: 3237217753 account in the format according to the IBAN standard: UA163515330000026004052239822 Bank Name: Kharkiv GRU JSC CB "PrivatBank"
Refund and Exchange
The company returns and exchanges goods of proper quality in accordance with the law "on consumer protection". Return and exchange of goods is possible within 14 days after the buyer receives the goods. Return delivery of goods is carried out at the buyer's expense.
Return conditions for goods of proper quality
You can return the product or exchange it if:
- the product has not been used and has no traces of use by the consumer: scratches, chips, scuffs, stains, etc.;
- the product is fully equipped and the factory packaging is preserved;
- all labels and factory markings are saved;
- the product retains its commercial appearance and consumer properties.
To return an item, follow 3 simple steps::
1.agree with the manager on the refund and its reason.
2.pack the product in its original packaging in full configuration (the goods supplied in the kit must also be returned).
3. Send the goods by courier service: new mail: Branch: No. 123, Kharkiv, Trade Union Boulevard, 7, recipient: Igor Kovtun, Tel. +38 050 147 76 00
Replacing a defective product
If you receive an item with a defect that cannot be repaired, we will exchange it for a unit of appropriate quality or refund the money. For an exchange, please contact us at the phone numbers listed in the "Contacts" section or write to our Email Address managernovavega@gmail.com if the manager confirms that this defect is indeed a defect, the logistics costs for return and replacement are borne by the online store novavega.com.ua the refund is made within 7 business days from the moment the refund is collected from the new mail carrier to the client's bank card. Required banking details for a refund: bank institution MFI of the bank recipient'S RNOCPP code IBAN full name
According to the law" on consumer protection", the company may refuse to exchange and return goods of proper quality to the consumer if they belong to the categories specified in the current list of non-food products of proper quality, are not subject to return and Exchange.